Frequently Asked Questions
How are US orders shipped?
You can select Federal Express (FedEx), United Parcel Service (UPS), or United States Postal Service (USPS) shipping at checkout. We endeavor to ship all UPS and FEDEX orders received before 2pm EST the same day Monday through Friday based on supply. USPS orders are shipped the next day after you place the order Monday through Friday. Depending on your distance from Florida, Ground UPS, FEDEX and USPS delivers within 3-10 business days.
I need delivery tomorrow. Can you ship overnight?
When overnight shipping via Federal Express (FedEx) or United Parcel Service (UPS) is requested we endeavor to ship these orders the same day based on supply. In the event we cannot fulfill an overnight shipping request we will contact you to arrange for alternate methods of shipping. Select next day service in the checkout process and we will work to satisfy your request.
How are International orders shipped?
We ship anywhere in the world our shippers operate. Shipping options will be listed at checkout. All applicable duties, tariffs, taxes and brokerage fees will be the customers responsibility.
IMPORTANT: USPS does not offer tracking beyond the US border for USPS International Shipping. If you select USPS International Shipping, we cannot guarantee delivery after the shipment leaves the United States. Because of the high costs of UPS or FedEx shipping, many of our international customers use package forwarding companies. Learn more here.
How do I track my order?
We will email you a UPS or FEDEX tracking number the same day we ship your order. If you haven't received the email within 2 business days of ordering, send us an e-mail and we'll track it down for you.
Do you accept PO's?
Businesses, wholesalers, international business customers, research facilities, governmental units, schools and universities are encouraged to use our online RFQ form for fastest response. You can also email a purchase order to Sales@GasLab.com or fax to (866) 422-2356 including item(s) requested, quantities, contact information, e-mail address and shipping instructions. We will e-mail a Sales Order back to you with total cost and instructions to complete payment.
Can I pay by check/MO/wire transfer/Net30 or use another carrier?
Most businesses, wholesale and international business customers who place an order by PO will be asked to pre-pay their initial order by credit card, check, money order, or wire transfer. Payment terms are reserved for select customers with who we have established a prior business relationship with. Please email Sales@GasLab.com to request a credit application.
Can I use my own FedEx or UPS account to pay for shipping?
If you wish to use your own carrier, include the carrier name and account number on your PO.
Why doesn't PayPal show the shipping charges?
When you select the option to pay via PayPal, it only shows the item total, not the final billing total. Note the instructions on the bottom of the PayPal payment page: "click continue to return to GasLab.com to complete your order.Clicking Continue in Paypal does not complete your order. When you click continue, you are returned to the GasLab.com checkout cart, where you can select shipping options, add any coupon codes, then complete the order (or cancel). Shipping costs will be added to your Paypal total automatically.
Is my credit card information safe with you?
All our transactions are handled by PayPal. We never see your credit card number, nor do we store your credit card information. Paypal is extremely safe, highly rated and used by more people than any other online payment system in the world.
Can I just call and place an order?
Our online portal is the best way to order. If you need sales support you may contact us at (386) 872-7668 Mon. - Fri. between 9am - 5pm EST and we will assist you in placing your order.
What kind of warranty do you offer?
Our devices come with either a one (1) year or ninety (90) day limited manufacturer's warranty, specified on the product page, starting from the date the meter was shipped to you.
During this period of time, GasLab.com warrants our products to be free from defects in materials and workmanship when used for their intended purpose and agrees to fix or replace (at our discretion) any part or product that fails under normal use. To take advantage of this warranty, the product must be returned to GasLab.com at your expense. If, after examination, we determine the product is defective, we will repair or replace it at no additional cost to you.
For full warranty information, see our Terms & Conditions (pdf).
What is your refund policy?
No sensors or boards may be returned for refund. Other products will be accepted for return for refund less shipping costs within 10 days from shipment. All returns for refund will incur a 25% re-stocking fee.
To be considered for a refund the product with the original box and all parts, manual, and packaging must be included. The item must be received at GasLab.com in the same condition it was delivered.
What is your return policy?
An RMA (Return Material Authorization) number is required to process any return. To obtain an RMA number, call (386) 872-7668. Please have your original order number ready. If an RMA is required, you will receive an authorization code to access the RMA system.
Once you have an authorization code, go to http://rmasupport.net/rma2.aspx. Fill in the form, enter the authorization code you were provided and an RMA number will be assigned to you.
Please use the original packaging (if available) when returning the product to GasLab. Include the provided RMA number on the outside of the box, preferably on the shipping label. Secure the meter inside the package properly to prevent any damage during transit. Ship the meter to the address listed on your RMA paperwork.
NOTE: For items returned during the warranty period, return shipping back to you will not be charged.
Meters that are have failed due to improper use, damaged, abuse, or are out of warranty period will be examined and an estimate of repair/replacement will be provided before repairs are made.
All applicable duties, tariffs, taxes and brokerage fees will be the responsibility of the customer.
See GasLab, Inc. Terms & Conditions (pdf) for full terms and conditions on all orders.